Refund policy

At PONYBIHAIR, we are committed to providing high-quality Products. I you are not satisfied with your order , Please review our shipping and return policies carefully . 

Return & Exchange Policy

We accept returns and exchanges under the following conditions:

1. Eligibility for Returns

• Returns are accepted only if the item is defective or the wrong item was received.
•  Items must be returned in their original condition, unopened and unused.

2. How to Return

• Before opening the package, take your time to carefully inspect the item.
• If you identify an issue, ship the item back in the same condition as received.
• you may return your product within 10 days from the day the product is phisically received.
• Please conctact our customer service team at pbihair09@gmail.com or simply inbox us on the website we will gladly help you for a smooth return.
• Free shipping fee for returns

3. Exchanges

• Exchanges are available only for defective items or if the wrong item was sent.
• No exchanges will be made for items purchased during sales or for accessories.

4. Non-Returnable Items

• Accessories et bundles: All sales are final, and they are non-refundable.
• Products Purchased During Sales: These are considered final sale items and are not eligible for return or exchange.
• Preorders: Preorders are non-refundable.

Important Notes

• Ensure you account for the processing time (15 to 30 days) and shipping time when placing your order.
•  For any questions or assistance, please contact our customer service team before returning or exchanging an item.

Thank you for choosing PONYBIHAIR!